FAQ’s
Where are you located?
Retro Sugar is based in West Palm Beach, Florida. We don't have a physical storefront yet, but you can place your order through our online store and choose between local pickup or shipping.
Pickup is available in the West Palm Beach area (exact location shared after placing your order).
What are your pickup and shipping days?
We ship across the United States (excluding Puerto Rico).
Shipping Day: Monday
Local Pickup Day: Friday
Pickup Time: 12:00 p.m. – 6:00 p.m.
Orders placed between Saturday and Thursday are processed on Friday and shipped out the following Monday.
Please note: Pickup and shipping days may vary if we’re attending an event or pop-up. Always check the homepage or product description for updated info.
What if I can’t pick up on the scheduled day or time?
No problem! Just reach out to us at retro.sugar.lb@gmail.com or message us on Instagram and we’ll find a better time for you.
Why are some cookie flavors only available occasionally?
We bake fresh cookies every week and rotate flavors every month to keep things fun and seasonal. Some bestsellers stick around longer; others change weekly.
Our menu updates every First of the month.
Why can’t I order just one cookie?
Our minimum order is 4 cookies. Each batch is handcrafted using premium ingredients, and this minimum allows us to keep our baking efficient and our quality top-notch.
How do I store the cookies?
Cookies stay fresh for up to 1 week in the sealed packaging.
To enjoy them warm and gooey again:
Microwave: 10 seconds
Oven: Preheat to 350°F (180°C) and warm for 5–8 minutes
Freezing:
You can freeze your cookies in the same sealed packaging, placed inside an airtight container, for up to 2 months.
To reheat: bake directly from frozen at 350°F (180°C) for 8–10 minutes, or until the center is warm.
Do you attend events or pop-ups?
Yes! We love connecting with our community. We often pop up at events and markets. Check the Home page or follow us on Instagram to see where we’ll be next!
Do you offer vegan or gluten-free products?
Not at this time — but we’re working on ideas for the future. Stay tuned!
Allergy Info
We take every step to prevent cross-contamination, but our cookies are made in a shared kitchen.
We work with wheat, nuts, dairy, and eggs, so we are not an allergen-free facility.
What ingredients do you use?
All our cookies are made with high-quality, fresh ingredients — no preservatives.
You may find any of the following in our recipes (not all in the same cookie):
Butter, sugar, eggs, wheat flour, cocoa powder, spices, chocolate, cream cheese, nuts, vanilla, baking powder, dehydrated fruits, and salt.